Help with security verification

If it's your first time shopping with Scifitoys, if you're using a new credit card, or if we're unable to verify important order details - you may receive an email asking you to complete a card or payment method verification process.

This is done to ensure your card and online accounts are never used without your permission and to keep customers safe while shopping online with Scifitoys.

If you've been asked to complete this process, please follow the verification instructions sent to your email address or get in touch with our customer services team so that we can help.

Why have I received this email?

If you're a first time customer, if you have changed your Scifitoys account details recently, or if we cannot verify part of your order, we might contact you to verify your details. This is a routine procedure to ensure that everything checks out and to keep your details safe while shopping online. By verifying your details, we can proceed with your order with confidence that any cards or accounts being used are authorised.

What do I need to do?

In most instances, we kindly request a photo or scan providing proof of address, name and signature in the form of ID. Please follow the instructions in the email you have received to ensure that the correct information is provided. Once you have a photo or scan of the requested ID, please reply to your original email or contact us and a member of our customer services team will be back in touch as soon as possible to assist further.

Rest assured, any ID provided is used solely for the purpose of verifying your details for your order.

In some select instances, you may be asked to pay for your order via bank deposit or Paypal. All of our account information will be provided in the email.

I don't have the information you are after/I am concerned about what I need to do.

If you're unable to do so or are having difficulty providing the requested information, or if you are unsure about emailing this through to us, please feel free to get in touch with our customer services team for assistance. We understand the extra step can be a hassle and we will do our best to help or provide you with alternative options where possible.

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